Shipping policy
SHIPPING POLICY
1. Order Processing
All orders are processed within 1 to 3 business days after payment validation. This period corresponds to the time required for our partner suppliers to prepare and ship your order.
2. Delivery Times
Estimated delivery times are as follows:
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Europe: 7 to 20 business days
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United Kingdom: 7 to 20 business days
Please note: These delivery times are estimates provided for informational purposes only and may vary depending on the carrier, destination, and peak holiday seasons.
3. Order Shipment
Our products are shipped directly from our international partner suppliers (dropshipping). Consequently, items from the same order may be shipped in multiple packages depending on the products ordered.
4. Order Tracking
As soon as your order is shipped, you will receive a tracking number via email to track your package online. Please note that it may take a few days for the tracking status to be activated and updated by the carrier.
5. Shipping Fees
Shipping fees are:
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Free or variable depending on current promotions and the shipping destination.
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Clearly displayed at checkout before you validate and pay for your order.
6. Delivery Delays
Delays may occasionally occur due to factors beyond our control (such as customs clearance procedures, carrier disruptions, or high-demand periods). In such cases, we do everything in our power to ensure your delivery arrives as quickly as possible.
7. Lost or Damaged Packages
In the event of a damaged or lost package, please contact us immediately at: 📧 eshoponline1999@gmail.com
We will review the situation with our supplier to provide a suitable solution (either a replacement reshipment or a refund, depending on the case).
8. Contact Us
For any questions regarding your order or shipping status, please reach out to us at: 📧 eshoponline1999@gmail.com